Sunday, 24 June 2012

What Amitabh, Salman And All of Us Should Know After Mahi's Death

Picture courtesy: IBN Live.com 

Actors Amitabh Bachchan and Salman Khan tweeted their grief while others poured out their emotion through comments posted on various media web sites reporting on the death of 5-year old Mahi. Here's what we all must know about safety and other regulations involved in borewell drilling 



By Francis Adams


According to the Central Ground Water Board of the Government of India, Haryana in which state the five-year old girl plunged to a tragic death, is among few other states that have been declared or notified as critical and over-exploited for extracting ground water.

Under such notification, construction of ground water wells are prohibited in these areas, with exception of drilling reserved for government agencies that are responsible for drinking water supply.

A Supreme Court ruling on "Measures for Prevention of fatal accidents of small children
due to their falling into abandoned bore wells and tube wells" resulting from a writ petition filed in 2009, can be seen here: http://bit.ly/Mt5TgA

After reading the detailed strictures outlined by the country's highest court, it is obvious that the contractor who had undertaken the borewell drilling work in Kho village of the Industrial Model Township, in Manesar flouted norms.

The Central Ground Water Board also has published guidelines "for evaluation of proposals/requests for ground water abstraction for drinking and domestic purposes in Notified areas and 
Industry/Infrastructure project proposals in Non-notified areas". See: http://bit.ly/LhlWMz

The Board also has a page dedicated to training its staff. A glance at the schedule revealed that the Board has planned a one-week training titled "Safety Measures in Water Well Construction" for its drilling staff, next month from 16 to 20. 

In the wake of another tragic death, again involving a child, what the Board requires to do is display these safety measures it is planning to teach its staff, prominently on its web site for the public.

There are several other issues that demand answers, such as, does ground water in Kho village and near the site measure upto 1500 TDS or Total Dissolved Solids that is the Common Tolerance level for human consumption; did the contractor possess a borewell construction licence as well as groundwater licence.

Newspaper reports have suggested that the work was being carried out illegally.

Involving more than 100 officials and various government and private agencies in rescue operations even in the future will be futile and an embarassment for the country unless the concerned authorities at the local level ensure that required safety measures are implemented as well as by using advanced equipment like the one used by Reliance Industries in the rescue operation. It was this machine that was able to locate the exact position of the trapped girl.

Until then, we can only put our heads down in mourning and in shame and of course, tweet in disgust, like Amitabh Bachchan did, his tweet saying "We successfully launch ICM's, but could not successfully save a little child that fell into a bore well !!!(sic)."

Link to few reports from the mainstream media:

www.ndtv.comhttp://bit.ly/LrY53d

www.hindustantimes.comhttp://bit.ly/LrYhzs

www.ibnlive.in.comhttp://bit.ly/MI9d7K

www.timesofindia.comhttp://bit.ly/KVaqNm





Saturday, 23 June 2012

5 Reasons Why TCS, Cognizant, IBM, Infosys Are At The World BPO/ITO Forum

WEEKEND SPECIAL        By Francis Adams

The dissent and resistance toward BPO/ ITO in a global economy or Gloconomy notwithstanding,  big names from the industry are attending the 5th Summit for five reasons and a little more...

At a time when the global economy is increasingly turning into One Big System owing to international integration of businesses, global sourcing is becoming the key to economic success, which was the Summit's theme last year. Economist Larry Summers, who was the keynote speaker at last year's event had said: "There are those today who would resist the process of international integration; that is a prescription for a more contentious and less prosperous world…We should not oppose offshoring or outsourcing."

This year's Summit has adopted a more realistic theme: "Smartsourcing: The Prize is Elusive... But It's Sure Worth the Effort!"


The five reasons why corporate giants such as the Tata Consultancy Services, Cognizant, IBM, Infosys and HP are attending the World BPO/ITO Summit on June 26-27 in New York City, are:


  1. The Summit's forum is the only off-shoring thought leadership platform for U.S./global companies.

Surya Kant
Surya Kant, President, North America, UK and Europe at Tata Consultancy Services, among the Diamond Sponsors of the event, will lead the thought leaders with an opening keynote titled " Global Sourcing Strategies for Sustainable Competitive Advantage - 2012 and Beyond". Besides offering his expertise on shifts in global sourcing strategies and sustaining the competitive advantage, Kant will speak on the opportunities that lie beyond traditional outsourcing; the core of an organization's business strategy in a rapidly changing global market place, disruptive technology and an equally fast-paced infrastructure growth. 

2. Opportunity to gain insights into what works and what doesn't in a multi-vendor environment.

Barbara Dugainer
Barbara Dugainer, Executive Director, Resources BPO at Accenture, which also is a Diamond Sponsor of the Summit, will speak on "Achieving High Performance in BPO." Dugainer will provide an insight into and  offer advice on the BPO of today that is ready for fresh challenges and to offer advanced services to clients  including business insight, innovation, industry expertise, solutions that are adaptable to more individualized needs and commitment to continuos improvement. Dugainer will also bring to the Summit thoughts on how well are providers stepping up to the new demands; which clients are succeeding and why. To support her presentation, Dugainer will unravel new research -- conducted by the Everest Group and the Outsourcing Unit at the London School of Economics -- that identifies eight specific practices which, collectively, have the potential produce sustainable business value for a company that exceeds or betters that of its industry peers.


3. A peek into real life case studies and insights from global leaders.


Paul Roehrig
Ben Pring
Ben Pring, AVP, Center for the Future of Work at Cognizant Technology Solution, along with Paul Roehrig, PhD, AVP, Corporate Strategy, also at Cognizant Technlogy Solution will speak on "Winning at The Shift Point: New Process and Technology Architectures Will Unlock New Business Value."

The duo from Cognizant will focus on how to reign in the accelerating pace of conducting enterprise work and use it effectively to drive greater levels of productivity and competitive advantage by moderninzing work in ways that deliver both cost efficiencies and innovation. 

During their session, the duo will explore: How Future of Work "Mega-trends Are Reforming The Enterprise; The Nature of The "New IT Architechture"; The Acceleration of a Shift to "Process-Centricity"; and Practical Tactics For Today And Tomorrow. 

4. Building valuable global relationships with the right partners.

Lynda Applegate
Lynda Applegate, Sarofim-Rock Professor of Business Administration Unit Head,
Entrepreneurial Management & Chair, OPM at Harvard University Business School will discuss "The Enterprise of The Future" by highlighting key points from her research work and publications. Her work focuses on "the challenges of building new ventures and leading radical business innovation in the face of significant industry, technological, capital market, and regulatory turbulence."

Applegate will also examine "emerging governance models to support inter-firm collaborative innovation."


5. Strategizing near-shoring and far-shoring solutions in the Country Pavilions.

Last year's Summit saw two leading offshore country delegations -- India and the Philippines -- joined by nearshoring destinations including Brazil and Argentina, followed by emerging offshore destinations Malaysia, Poland, Scotland and Northern Ireland, prompting Kartik Kilachand, CEO and Co-founder of the World BPO Forum Inc to say "This is a clear indication that the concept of ‘global delivery centers’ is rapidly becoming the norm.”

This year's edition will see a new entrant Krakow (Poland), which is emerging as among the top desitinations in Europe on the investment attractiveness index. It is reported that the BPO/ITO and Shared Services Centres (SSC) provide employment to about 20 thousand people in Krakow alone.


The attendees for this year's Summit: 


List of attendees as of 6.21.2012
DesignationCompany Name
Acting General Manager & CIONew York City Housing Authority
Adscript ConsulConsulate General of Uruguay in New York
Americas Lead, Cloud ComputingErnst & Young
Associate Dean, Business DevelopmentUniversity of Bridgeport
Associate Dean, School of Information Systems & ManagementCarnegie Mellon University
Associate VPTD Bank Group
Associate, IT Resource ServicesPurdue Pharma
Asst Professor, Silesian University of TechnologyKatowice City Hall
AttorneyPrivate
Attorney at LawSharma & DeYoung LLP
AVPScottish Development International
AVP, Center for the Future of WorkCognizant Technology Solutions
AVP, Corporate StrategyCognizant Technology Solutions
Board MemberSIM NY, SIM International
Board MemberGlobal Connex
Business & Cultural OfficeConsulate General of Uruguay in New York
Business Development, ServicesIBM
Business HeadInfodart Technologies India
Center DirectorIBM / Center of CIO Leadership
CEOThe Glass House Group
CEOWebTecz Inc.
CEOMoksha Fine Wovens
CEOGiftRapped.com
CEOThe Fifth Business
CEOIndiaXLns
CEOSolutionize / GI Social
CEOCrowdFlower
CEOAscension Health Shared Services
CEOTiE Global (The Indus Entrepreneur)
CEOSIM International
CEO & Co-founderiRise
CEO & Co-founderDigital Divide Data
CEO & Co-founderWorld BPO Forum, Inc.
Chair, GSC 3S AwardsGlobal Sourcing Council
ChairmanTucker & Associates
ChairmanMinerva Group Ltd
ChairmanBhagat Global
ChairmanWICS
Chairman & FounderThe Advisory Council (TAC)
Chief of OperationsUnited Nations Office for Partnerships
Chief of StaffMetLife Global Operations
Chief Sales OfficerDigital Divide Data
CIOJohn Jay College of Criminal Justice
CIOCwCastle Associates
CIO4P Network
CIOUncommon Schools
CIOMetropolitan Regional Information Systems
CIOSunoco Inc.
CIOYale University
CIOTD Ameritrade
CIO & Chief Sustainability OfficerThe Dow Chemical Company
CIO & VPAllied Beverage Group
CIO / IT Strategy GroupTechTarget
CIO, U.S./CanadaMarsh USA Inc.
CIO, Wealth ManagementThomas Reuters
Client Executive, Oil & GasIBM
Co-Founder & CEOSolutionize Inc.
Commercial AttacheKenya Embassy Washington D.C.
Commercial ManagerDeutsche Bank
ConsulConsulate General of the Republic of Poland
ConsulPolish Consulate
ConsultantInfodart
COOWICS
COOICRA Online Ltd.
COODTG Consulting Solutions
Counsel General of UruguayUruguayan Consulate in New York
CTOBridgewater Associates
CTOConde Nast
CTOAstraZeneca
CTO, Office of the CIONASA
Delivery Centre Director, IOSCapgemini Polska
Demand Programs, North America C-SuiteIBM
Deputy DirectorASSOCHAM
Deputy Mayor of Katowice CityKatowice City Hall
Dir, Global IT Vendor Mgmt & SourcingMetLife
DirectorLionbridge
DirectoraSpark Inc.
DirectorInfodart Technologies India
DirectorCitigroup, Capital Markets Group Technology
DirectorProfessional Outsourcing Magazine
DirectorThe Fifth Business
DirectorSanofi
DirectorGreenScience Exchange
DirectorAIG
DirectorIBM Canada Ltd.
DirectorAIG
Director of Legal DepartmentKrakow Technology Park
Director of MarketingKrakow Technology Park
Director, BPO/KPO & Shared ServicesNSBI
Director, Business & Market DevelopmentMultimedia Development Corp.
Director, Commercial Immigration ServicesSharma & DeYoung LLP
Director, Global Platform ServicesDeutsche Bank
Director, International BusinessUruguay XXI
Director, Managed ServicesSunoco Inc.
Director, Program ManagerSociete Generale CIB
Director, Program ManagerSociete Generale CIB
Director, Project Management OfficeHachette Book Group
Director, Solutions DevelopmentDigital Divide Data
Director, Strategic Sourcing & Supplier Managment, OCIOMicrosoft
Event Logistics ManagerIBM
EVPCollabera
EVPaSpark Inc.
EVP, Global Director Client Compensation & Strategic SourcingLeo Burnett Worldwide
EVP, Global OperationsMetLife Technology & Operations
Executive AdvisorAquiline Holdings
Executive DirectorDatamatics Global Services Ltd
Executive DirectorBristol-Myers Squib
Executive DirectorMorgan Stanley
Executive DirectorCenter for CIO Leadership
Executive DirectorESC
Executive DirectorUBS
Executive DirectorMorgan Stanley
Executive DirectorMorgan Stanley
Executive DirectorJPMorgan
Executive Director & CEOGlobal Connex
Executive Director in the Outsourcing & Offshoring Function of Supply & Demand ManagementUBS AG
Executive Director, 2012 GSC 3S AwardsThe Global Sourcing Council
Executive Director, BPOAccenture
Field Marketing ManagerCognizant
ForbesAssociate Reporter
former CIOPalmolive-Colgate
former CIOPhilip Morris International
former CIOAIU Holdings
Former Consultant: ICT Enabled Services & BPOThe World Bank
former Deputy GeneralReserve Bank of India (RBI)
former Global CIOAmerican Express Company
former PresidentMphasiS
FounderSamasource
FounderComputer Management Group, Inc.
Founder & ChairGlobal Partnerships Forum
General Manager, Strategic Outsourcing, Global Technology ServicesIBM
General Manager, WW SalesIBM
Global CTODeloitte Touche Tomatsu
Global Head of OperationsSutherland Global Services
Global Head, Smart Document ProcessingDatamatics Global Services
Global Process Services, Business DevlopmentIBM
Global Sourcing ManagerAstraZeneca
Global Sourcing ManagerMarsh & McLennan Companies Inc.
Global Technology Services, Business DevelopmentIBM
Head of Global ProgramsProcurement Leaders
Head of Global SalesInfosys BPO
Head of Investment PromotionUruguay XXI
Head of Investor Relations DepartmentCity of Poznan, Poland
Head of MarketingHCL America Inc.
Head of Sales, North AmericaWNS Global Services
Head of Strategy & Promotion SectionKatowice City Hall
Head of U.S. ITEisai, Inc.
Head of Vendor Management, Risk & ControlsCiti Private Bank Operations
Head of Worldwide Strategic OutsourcingJohnson & Johnson Group of Consumer Companies
Interim CIOTOMS SHOES Inc.
InterpreterKatowice City Hall
IT ManagerDeutsche Bank
IT Sourcing DirectorMarsh & McLennan Companies
ManagerPricewaterhouseCoopers Uruguay
Manager, Finance IntegrationThe Home Depot, Inc.
Manager, Strategic Investors Assistance CenterKatowice City Hall
Managing DirectorToscone Associates
Managing DirectorIT Executive Circle
Managing DirectorVelocity Media Ventures
Managing PartnerFinancial Technology Holdings
Managing PartnerFinancial Technology Holdings
Managing PartnerFTS
Managing PartnerStrategic Offsites Group
Managing PartnerVetcentric
Managing PartnerBCH Ventures
Managing PartnerAgile Equity
Managing PartnerOutsource Brazil
Marketing SpecialistKatowice Special Economic Zone
OM Exco & Head, Marketing & BrandingOutsourcing Malaysia
Operations DirectorAssociation of Business Service Leaders (ABSL)
PartnerAccenture
PartnerOliver Wyman Financial Services
PresidentV-cube USA, Inc.
PresidentAegis Global Communications
PresidentWICS Research Centre
PresidentTata Consultancy Services
PresidentHuman Potential Project
PresidentHungary Outsourcing Association
PresidentRUSSOFT Association
PresidentKrakow Technology Park
PresidentGórnośląski Park Przemysłowy Sp.z o.o.
Presidentavendus Capital
President & CEOTiara International Consulting, LLC
President & CEOThe Advisory Council
President & CEOSun Technologies, Inc.
President, Offshore ServicesXchanging Inc.
Product Development Engineering LeadTexas Instruments
ProfessorGlobal Institute of IT Management
Professor of Public PolicyUniversity of California at Berkeley
Professor of Work & Employment RelationsUniversity of Strathclyde Business School
Program LeaderCenter for CIO Leadership
Program Operations AssociateRockefeller Foundation
Project ManagerKrakow Technology Park
ProprietorColor Printz
Publisher EmeritusCIO Magazine
Regional Director / Hays PolandKatowice City Hall
Sales DirectorCorofone
Sarofim-Rock Professor of Business AdministrationHarvard Business School
Secretary GeneralASSOCHAM
Secretary/TreasurerSIM New York
Senior ConsultantThe Fifth Business
Senior DirectorMcGraw-Hill
Senior DirectorCognizant
Senior Director of User ExperienceADP
Senior Director, Global Growth StrategyBest Buy
Senior FellowUniversity of Minnesota
Senior International Development ExecutiveScottish Development International
Senior Solutions ConsultantiRise
Senior Solutions ConsultantiRise
Special AdvisorPublic Service Institute, University of Oklahoma
Specialist for Investment PromotionThe City of Poznan
Staff EconomistoDesk
Strategy ConsultantC IT Consulting Services, Inc.
StudentMicro-Linkable Project
SVPScottish Development International
SVPScottish Development International
SVPCollabera
SVPCiti
SVPCiti
SVPCiti
SVPTalisman Energy
SVPAllstate Insurance Co.
SVP & CIOSentinel Real Estate Corporation
SVP & CSONCS Technologies, Inc.
SVP & Global CIOReader’s Digest Association, Inc.
SVP & GM, Infrastructure Technology Operations, HP Enterprise ServicesHewlett-Packard Company
SVP & Head of ITBank Leumi USA
SVP, Chief Architect & Chief Development OfficerJP Morgan Chase
SVP, SalesXChanging
SVP, Vendor Management OfficeMarsh & McLennan Companies
U.S. Polish Trade CouncilKatowice City Hall
VPDyargus LLC
VPScottish Development International
VPAllstate Insurance Co.
VPACE Insurance Ltd.
VPXchanging
VPCognizant
VPKatowice Special Economic Zone
VPHSBC Bank USA
VP & CIOPurdue Pharma L.P.
VP & Global Head, BPOCognizant
VP Enterprise Vendor Governance and SourcingPrudential
VP of Global IT Shared ServicesTalisman Energy
VP of MembershipSIM NY Board of Directors
VP, Business DevelopmentXchanging Inc.
VP, Global Head of Business AnalyticsDiageo
VP, Outsourcing & Offshore Services Market ResearchIDC
VP, SalesSamasource
VP, Strategic Sourcing & DeliveryFannie Mae
VP, Strategic Vendor ManagementAmerican Express
VP, Strategy & EvaluationRockefeller Foundation
VP, Worldwide IT Sourcing StrategyThe McGraw-Hill Companies
VP. Information Services & TechnologyMary Kay Inc.
Source: World BPO/ITOForum.com


Sponsors of the Summit: 
Sponsors 2012

Source: World BPO/ITOForum.com